Jack and Laura, a retired couple, moved from Surrey to be near to their daughter over 16 years ago and are now living in Cheshire. They live in a two bedroomed bungalow with their dog Bella.

Recently, they’ve had their boiler replaced by Dyson Energy Services, funded by the government backed Energy Company Obligation scheme.

 

“Our boiler was on its last legs”

After a Gas Safe Engineer visit, Jack and Laura were told that their 20-year-old boiler was condemned, on its last legs and the parts were obsolete.

Jack said, “We had our boiler serviced every year. A local Gas Safe Engineer gave us the bad news that it would need to be replaced, as there was nothing, he could do with it anymore. The boiler was not working properly, making a whistling noise every morning between 6 and 8, waking my wife up.”

Jack went on to say, “My wife retired from the NHS and now suffers from Multiple Sclerosis (MS) and I have Chronic obstructive pulmonary disease (COPD), so having an adequately heated home is really important to us.”

 

“My daughter recommended Dyson Energy Services”

Several years ago, Jack’s daughter had a boiler replaced by Dyson Energy Services. She received a letter in the post about potentially being eligible to funding for a new boiler replacement, as her boiler was over 8 years old. She passed it on to her mum and dad

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“My daughter recommended Dyson Energy Services and showed us the letter. We hoped we qualified, as we were quoted over £2000 for a new boiler which would have left us with nothing.”

Jack and Laura contacted Dyson Energy Services and discussed with Dawn, a Customer Services Advisor, whether they would be eligible for help towards a new boiler replacement.

“We didn’t know anything about the funding available before seeing the letter”, Jack said.

As Jack and Laura were in receipt of Attendance Allowance, owned their own home and had a boiler that was over 20 years old and not working properly, they qualified for funding through the Energy Company Obligation scheme.

 

The Energy Company Obligation scheme

The Energy Company Obligation is an obligation placed by the government on to the energy companies to provide funding to qualifying households, for energy efficiency measures such as boiler replacements and insulation.

Low-income households on certain means-tested benefits and credits, may be eligible for this support.

This scheme is designed to help householder’s save money on energy bills, reduce carbon emissions, while helping the environment.

 

“We are over the moon with our new boiler”

Shortly after contacting Dyson Energy Services, a survey was arranged with Jack and Laura, to look at their existing boiler and discuss the plans for a new A-rated boiler.

The Heating Engineers installed an IDEAL LOGIC boiler, which was fully funded through the Energy Company Obligation scheme, on the 4th June 2021.

Jack said, “We were very happy with the service we received. The boiler installation was quicker than we expected, and Martin the engineer, worked very hard. He never stopped.”

“We felt very safe having an engineer in our home during the coronavirus pandemic. The engineer and electrician wore masks at all times and took every precaution to keep us safe.”

 

“We would recommend to others”

Jack said, “We are over the moon. We couldn’t have afforded to pay for a replacement boiler ourselves. We are very grateful to have found out about the funding. It’s a good idea for anyone who thinks they could be eligible, to get in touch. Great service, and the team were very helpful”.

“Go ahead and get it done, that’s what we say.”

 

Jack and Laura benefitted from a free boiler replacement, and so could you. Did you know, you could save up to £205 a year on your energy bills with a new A-rated boiler?

 

 

*To protect the identity of the case study recipients, we have used an iStock photograph and changed their names.